Frequently Asked Questions
Home / FAQ
Help Centre
How can we help?
Find answers about our logistics, shipping support, and customs clearance services.
Do you provide port agency and port operations services?
Yes. We provide port agency and port operations support, including vessel coordination, port documentation, cargo operations, and communication with port authorities and other relevant parties.
Do you arrange air freight, sea freight, or both?
We arrange both air and sea freight. Air freight is generally suitable for urgent or time-sensitive cargo, while sea freight is often more practical for larger or bulk shipments. We recommend the most suitable option based on the cargo, route, budget, and required delivery time.
What should a customer do if cargo is delayed, damaged, or missing?
Contact our customer-service team immediately and provide the consignment reference and relevant details. We will investigate, coordinate with the carrier or responsible parties, provide updates, and assist with the appropriate resolution or claims process where applicable.
What payment methods and payment stages do you accept?
We accept bank transfers, SWIFT transfers, mobile money, and cash. Payment stages depend on the service and will be clearly stated in the quotation or service agreement before work begins.
How are customers updated about the status of their shipment or cargo?
Customers receive regular status updates through our shipment-update system, with notifications by phone, email, or an agreed communication channel. We also communicate any delays, document requirements, or changes affecting the consignment.