Frequently Asked Questions
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How can we help?
Find answers about our logistics, shipping support, and customs clearance services.
What should a customer do if cargo is delayed, damaged, or missing?
Contact our customer-service team immediately and provide the consignment reference and relevant details. We will investigate, coordinate with the carrier or responsible parties, provide updates, and assist with the appropriate resolution or claims process where applicable.
What payment methods and payment stages do you accept?
We accept bank transfers, SWIFT transfers, mobile money, and cash. Payment stages depend on the service and will be clearly stated in the quotation or service agreement before work begins.
How are customers updated about the status of their shipment or cargo?
Customers receive regular status updates through our shipment-update system, with notifications by phone, email, or an agreed communication channel. We also communicate any delays, document requirements, or changes affecting the consignment.
Do you serve individuals, businesses, or both?
We serve both individuals and businesses. We handle personal effects and private shipments for individuals, as well as commercial and project cargo for companies and organizations.
Are there goods that you do not accept or cannot clear?
We do not accept or clear illegal, hazardous, or prohibited goods. Restricted cargo must comply with applicable regulations and have all required permits and approvals. Customers should contact us before shipping if they are uncertain whether their cargo can be accepted.