Frequently Asked Questions

Yes. We clear both personal effects and commercial cargo, subject to the required documentation and applicable customs regulations. Each consignment is reviewed individually to confirm its clearance requirements.

These charges are normally paid by the customer or importer, including applicable customs duties, port charges, storage, demurrage, and agency fees. Any different payment arrangement will be clearly stated in the quotation or service agreement.

Clearance is normally completed within a reasonable timeframe after all correct documents are received. The exact time depends on the consignment, customs requirements, and the processes involved. Customers will be kept informed throughout the clearance process.

Common mistakes include incorrect HS codes, missing permits or certificates, incomplete invoices or packing lists, and differences in cargo descriptions, quantities, or values across documents. Customers should ensure all documents are accurate and consistent before submission.

Yes. We can provide a preliminary estimate based on the cargo description, HS code, declared invoice value, and relevant consignment details. The final amount is determined by customs and may change after document review, valuation, or inspection.